Return Policy

At Lunar Exchange, we strive to ensure our customers are 100% satisfied with their purchases. If you are not completely happy with your order, we accept returns under the following conditions:

Return Eligibility

You may return an item within 30 days of the delivery date if it meets the following criteria:

  • The item is unopened, unused, and in its original packaging with all accessories, manuals, and inserts.
  • The item is in resellable condition (free from damage, wear, or modifications).
  • The return request is initiated within 30 days from the date you received the item.

Non-Returnable Items

Certain items are not eligible for returns, including:

  • Opened, used, or damaged items (unless defective or damaged during shipping).
  • Clearance, sale, or final sale items.
  • Digital products, such as e-gift cards.
  •  Customized or special-order items.

Return Process

1. Initiate a Return: Contact our customer support team with your order number and reason for return.

2. Receive Authorization: We will provide a Return Authorization Number (RMA) and return instructions.

3. Package the Item Securely: Ensure the item is well-protected to prevent damage during transit.

4. Ship the Return: Send the package to the return address provided. Customers are responsible for return shipping costs unless the item is defective or incorrect.

5. Inspection & Refund: Once received, we will inspect the item and process a refund within 5-7 business days to your original payment method.

Refunds & Processing Time

  • Approved refunds will be issued to the original payment method.
  •  Shipping fees are non-refundable, except in cases where we shipped the wrong item, or the product arrived defective.
  • A restocking fee (up to 15%) may apply for certain returns that require additional processing.

Exchanges & Replacements

If you receive a defective, damaged, or incorrect item, we will gladly offer a replacement at no additional cost. Contact us within 7 days of delivery to arrange for a replacement.

Late or Missing Refunds

If you haven't received a refund within 10 business days after approval:

  • Check your bank account and credit card statement.
  • Contact your payment provider as processing times may vary.
  • If you still haven't received your refund, contact us for assistance

Contact Us

For any return inquiries, please reach out to our support team:

  • Email: LunarExchange@outlook.com
  • Phone: 813-330-6770(text) 
  • Business Hours: 8am-5pm