• All orders are processed within 1-3 business days (Monday-Friday, excluding holidays).
• If an order is placed after business hours or on a holiday, processing will begin on the next business day.
• Pre-orders and special edition items may have extended processing times, which will be noted on the product page.

We offer the following shipping options:

•  Standard Shipping: Estimated delivery within 3-7 business days (U.S. orders).
• International Shipping: Delivery times vary by destination, typically 7-21 business days.

Please note that shipping times are estimates and may be affected by factors such as weather, carrier delays, and customs processing for international shipments.

Tracking Information

• A tracking number will be provided via email once your order has shipped.
• Customers can track their packages through the carrier's website.
• If you do not receive a tracking email within the expected processing time, please check your spam folder or contact us.

International Shipping & Customs

•  We ship worldwide, but international customers are responsible for any applicable customs duties, taxes, and import fees.
• Customs processing may cause delays beyond our estimated delivery times.
• We are not responsible for customs delays or refusals.

•  If your package is lost in transit, please contact us, and we will work with the carrier to resolve the issue.
•  If your package is marked as "delivered" but not received, check with neighbors, building management, or your local post office before reaching out to us.
• For damaged items, please provide photos of the packaging and product within 48 hours of delivery for assistance.

Shipping Address Changes & Order Modifications

• Once an order has been processed or shipped, we cannot make changes to the shipping address.
• If you need to update your address before shipment, contact us as soon as possible.
• We are not responsible for orders shipped to incorrect addresses provided by the customer.

Returns Due to Failed Delivery

•  If a package is returned due to an incorrect address or failed delivery attempt, we can reship it, but additional shipping fees may apply.
•  If the customer chooses not to have the package reshipped, a refund will be issued minus the original shipping cost.

• Returns accepted within 30 days of purchase.
• Items must be unopened, unused, and in original packaging.
• Buyer covers return shipping costs unless the item is defective or incorrect.
•  Refunds processed upon inspection of returned item.
• Exchanges available for defective or damaged products.

For full details, please visit our website's return policy page or contact customer support.